Deliver a Delightful Customer Experience with Pervasive Insights

February 20, 201911:00am PT | 1:00:pm CT | 2:00pm ET

Organizations of all sizes are leveraging data and analytics to drive customer experience and better compete. However, according to Forrester Research, despite all the tools available, “84% of the companies aspire to be a customer experience leader, but only 1 out of 5 deliver good or great customer experience.”

One of the biggest challenges with improving customer experience is the lack of comprehensive, actionable customer insight that can be easily accessible to front-line business users. This is where GoodData can help. Our industry-proven Enterprise Insights Platform is designed to consolidate siloed customer data together, create relevant customer insights, quickly and securely scale these insights to these business users right at their point of work. Armed with these insights, customer-facing employees in various business functions will be able to deliver seamless, consistent and personalized experience across all channels and touchpoints, online or offline, all the time.

Join this webinar to see a live demo of the key capabilities of GoodData Enterprise Insights Platform, and see how we can help you enhance customer experience with pervasive insights for all users by:

  • Quickly integrating siloed customer data together for a holistic customer view.
  • Integrating comprehensive, timely, contextual customer insights, as well as machine-learning powered next-best-action recommendations into your business users’ daily workflow.
  • Automatically distributing relevant customer insights to the front-line employees in different business functions at massive scale.
  • Reducing your analytics management burden with white glove services, enterprise-grade security and governance.

Presenters

Jie Wu

Director of Solutions Marketing

Laurent Vincent

Sr. Solutions Engineer

RSVP

50% of the Fortune 500 Trust GoodData

About GoodData

The GoodData Enterprise Insights Platform is a cloud-based, end-to-end solution that gathers data and user decisions and transforms them into actionable insights delivered at the point of work. This empowers enterprises and software companies to integrate insights and machine learning into applications so that their customers, partners, and employees can make more intelligent decisions, faster.

GoodData is headquartered in San Francisco and backed by top-tier investors like Andreessen Horowitz, General Catalyst Partners, Intel Capital, TOTVS, and others. For more information visit our website and follow GoodData on Twitter and LinkedIn.